Abstract
Introduction: Measuring the patient satisfaction is a very important issue that will help very much
in improving the service provided to patients and improve the level of satisfaction.
Aim: To evaluate patient satisfaction with the cataract surgery service and identify any areas for
improvement, determination of patient satisfaction with referral, out-patient consultation, preassessment clinic, surgery and post-operative care, also to report patients' comments relating to
improvement in service provision.
Methodology: A retrospective study was undertaken for 150 patients underwent cataract surgery at Barrow General Hospital, UK, the survey sample was by postal questionnaires. We collected our data from the theatre lists for a period of 4 month.
Results: This study included 150 patients; the response rate was (72%) 108 patients, Most patients
were referred from their general practitioner 86.1%, 93 (86.1%) patients were happy with the time
interval from seeing their GP to eye clinic. In the eye out patient department many factors
significantly affected the level of patient satisfaction, in general the more information provided for
the patient the more the satisfaction
Conclusion: Patient satisfaction is on important health outcome old understanding both the domains of satisfaction as well as their relative importance to patients is necessary to improve the overall quality of patient care. Meeting the doctor, presenting all relevant information and giving printed information are very important factors in improving the patient's satisfaction with cataract surgery.